Website Domains/Hosting (a name & place to do business)

      We encourage you to make your own arrangements with '1and1' hosting, and request that you use our referral link to them (www.1and1.com/?k_id=8596166 - buy their MS Home package: it will work with our software, AND they'll throw in a free Domain Name).
      We can certainly take on the responsibility for purchasing the Domain Name (like 'www.widgets.com') for you, and can resell their hosting to you as part of a monthly agreement, perhaps including a certain number of hours of website maintenance. However attractive this is for us financially, it would be to your benefit to make these arrangements directly with the hosting service, and reserve our services for programming and the like.

Web Administration Software

      When you purchase a license for our Web Administration Software, we will provide the initial configuration for it, and will install it on your server. We will show you how to update the information, and will be available for short phone calls to get you unstuck. If something breaks, we will certainly fix it as soon as we can, at our cost (since our goal is to provide a you with a working product). We can't guarantee proper display on all computers used by your visitors, however - the software is optimized for Internet Explorer.
      If you need customization of your website, we will charge by the hour, with a 15 minute minimum (see Pricing for details).

Web-Based Solutions

      We will do our best to ensure a stable system before delivery. If something breaks, we will work around the clock to restore it for you. We have other customers, though, and may not be able to give you immediate service (though we realize the importance of your needs and will do our best to meet them). Costs for 'broken' systems will be determined by cause: if it was due to something we should have prevented, we'll drop the rate to minimum wage. If we determine that the problem was due to something caused by one of your staff, we will charge our customary rate. We are also available for development for additional features and options (see Pricing for details).